Nearby wireless networks can severely degrade the signal strength of your Wi-Fi and give you an inaccurately low reading. If possible, ensure that the device you’re using for the speed test is wired to your modem (i.e. Oftentimes these devices automatically connect as soon as they are powered on. If you have a wireless network, make sure all phones, laptops and gaming devices are off or disconnected from the network. Make sure you’ve deactivated or removed any other devices from your connection. However, what you do before you run it can have huge effects on the results (not to mention, it might be the reason for the slowdown in the first place!). If you have slow speed on a wireless connection, but a speed test on a wired connection performs normally, see the article Wireless & WiFi Connectionfor more assistance.When it seems the Internet isn’t running as fast as it should, you might want to look into running a speed test.
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If possible, you should always run the speed test from a PC that is connected directly to your modem with an Ethernet cable using our speed test tool. Sparklight does not guarantee connection speeds over wireless. Why is this? There are several factors that can cause wireless internet to perform poorly even though the speed to the modem is fine. When I run the test on a wireless connection, I get slow speeds. If you are close to the speed listed on your plan, the internet connection is OK. Many customers can see speeds that are slightly lower or higher than their plan. There are many factors, including the performance of your PC, that can affect overall speed. I'm getting 90 Mbps and my plan is 100 Mbps. NOTE: More information about slow internet speeds and troubleshooting WiFi signals can be found in THIS support article. With the above steps completed, run the speed test again.If you have a router, switch, or hub connected between your PC and the cable modem you can bypass the device and connect your PC straight to your cable modem.Verify that your PC is the only PC using your internet connection.Make sure no other applications are running on your PC.What should I do if I see slow speeds on my test? Here are some troubleshooting steps you can perform: The results will appear after the speed test completes. On the next page, click ‘Go’ to perform your speed test.You can also click “Check Speed” in the “Internet Speed Tile”.Find the section labeled ‘Quick Links’ and click ‘Check Internet Speed’.Click the ‘Services’ tab on the top navigation bar.Log in to your online Sparklight account.How can I run the Sparklight authorized speed test? Using the Sparklight authorized speed test as a diagnostic tool can help you identify a possible connection issue.
Many factors can contribute to slow connectivity. We suggest running the tool to assist in troubleshooting slow connectivity. When and why would I run a speed test? A speed test can be run at any time to view your current internet connection speed. In most cases, you will see reduced speeds when going across the internet to other speed test sites as compared to the results displayed for the Sparklight test. Various other speed test sites measure the speed of service between your house and their servers, which could be located anywhere nationally. We also perform two tests on your internet connection, one to test your speed in your community and a second to test your speed across the internet. This tool assists our technicians with troubleshooting any service issues you may experience. Why should I use the Sparklight speed test instead of others available on the internet? The speed test offered by Sparklight is powered by Ookla and is a diagnostic tool designed and built specifically for your Sparklight high-speed internet connection. Higher speeds result in a faster internet experience. This is important as every function performed on the internet requires information to be passed back and forth between your PC and the internet. What is Internet Connection Speed? Internet Connection Speed refers to how fast you can navigate the Internet and is typically shown in Mbps. What is a speed test? A speed test is a diagnostic tool that can be used to display your Internet connection speed.
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This tool will show your current download and upload speeds – both within your community and across the internet. Does Sparklight offer an authorized speed test? Sparklight offers an authorized speed test through your online Sparklight account.
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